For Tenants

Landlord Contact

• Why can’t I see the landlord’s contact details?
• Why can’t I reach the landlord?
• How do I contact a landlord on Immosurf?
• How quickly do landlords reply on Immosurf?

Property Search

• How can I search for rental homes?
• Why are some rental listings on Immosurf no longer available or outdated?

Safety

• How do I report a fake rental listing on Immosurf?
• Can landlords see my contact details?
• Are listings on Immosurf verified?
• What should I never pay before viewing a property?
• How do I know if a landlord is legitimate?

Account

• Why can’t I log in to my Immosurf account?
• How can I stop receiving emails from Immosurf?
• How to Create, Edit or Delete a SearchAgent on Immosurf
• How can I delete my Immosurf account?
• Where can I find my Immosurf profile?

Payment

• Why was I charged by Immosurf if I can’t find my subscription?
• How does payment for a Immosurf subscription work?
• Why was I charged multiple times by Immosurf?
• Why is my card being declined when paying for a Immosurf subscription?

Subscription

• Why was I charged after my Immosurf trial ended?
• What features are free on Immosurf?
• How do I cancel my Immosurf subscription?
• Why can’t I cancel my Immosurf subscription?
• What does Immosurf Premium include?
• How much does Immosurf cost?

Refund Policy

• Can I get a refund from Immosurf and is it a legitimate service?
• Can I get a refund if I forgot to cancel my Immosurf trial?